Comments on: Two recent customer service stories

By: DirecTV is Trying to Sabotage Their Own Business Model « Final Embrace

DirecTV is Trying to Sabotage Their Own Business Model « Final Embrace — Tue, 06 Nov 2007 22:41:27 +0000

[...] Luckily, Tim Shroyer shared his own experience with DirecTV on his blog, along with an example of a good experience with Saturn. You can read his account here. [...]

By: Tim

Tim — Wed, 23 May 2007 20:00:49 +0000

You’re welcome, Timothy! (Nice name, by the way) ;)

By: Timothy Totten

Timothy Totten — Wed, 23 May 2007 18:50:17 +0000

Found your blog searching for issues with DirecTV customer service.

While I won’t bore you with my own bad customer service story, let me just say that even a loyal 3-year customer gets treated like dirt.

I teach funeral directors how to market and manage their business (a specialized business, I know) and often refer to good customer service examples. A link to this post is going on my site.

Thanks for sharing!

By: Lynn

Lynn — Thu, 17 May 2007 00:15:29 +0000

Wow! that’s amazing about Saturn! i’m impressed!

By: Tim

Tim — Wed, 16 May 2007 16:27:27 +0000

Actually, RevJeff, my wife and I are in the market for a house. Do you live close to our church? ;)

By: RevJeff

RevJeff — Wed, 16 May 2007 16:23:56 +0000

Hey Tim,
I’m selling lots of stuff (like my house) and you can just send me a check…
Just kidding…

I think sometimes businesses (churches?) get the idea that the customers who pay the bills are really just too much of an inconvenience and what they really want is for us to just send them outrageous amounts of cash for no reason…

The Direct TV thing… I would have dropped them and never looked back…

By: Tim

Tim — Wed, 16 May 2007 15:43:18 +0000

Hey Buddy. Thanks for the tip. Dunno what I’d need the domain for, but we’ll see.

By: Buddy

Buddy — Wed, 16 May 2007 14:51:31 +0000

Hi Tim,
I am selling the domain http://www.youth-ministry.com on ebay if you are interested in using it to promote your site or bring traffic to it.
Blessings on your new ministry,
Buddy

By: Final Embrace

Final Embrace — Thu, 01 Jan 1970 00:00:00 +0000

ll do that another day) I can tell you my new policy: DON’T USE DIRECTV. THEY ARE A HATEFUL AND DIFFICULT COMPANY. Luckily, Tim Shroyer shared his own experience with DirecTV on his blog, along with an example of a good experience with Saturn. You can read his account here. After reading his account, I know for sure who he’ll praise to friends and who he’ll badmouth. How unfortunate for DirecTV. Look for a full account of my experience tomorrow!